Who we are

This website and the Lina service are operated by AI Zone 24 (“AIZone24”, “we”, “us”).

What we collect

When you request a demo or run our free website audit, we collect what you type into that form — things like your name, business name, email address, phone number, and website URL. When you run an audit, we also record the URL you asked us to check and a salted, one-way hash of the IP address the request came from. We use that hash to rate-limit abuse; we do not store your raw IP address.

Why we collect it

We use this information to respond to your demo request, generate and deliver your audit results, keep the service secure from automated abuse, and — where you have agreed to hear from us — to follow up about AIZone24.

Who processes it

We rely on a small number of infrastructure and communication providers to run this site and deliver these features: Vercel (hosting), Neon (database), Resend (transactional email), and Google PageSpeed (the underlying engine behind parts of our audit report). Each of these providers processes data only as needed to perform its function for us and is bound by its own data-processing terms.

How long we keep it

We retain demo and audit submissions, and the associated hashed IP and audited URL, for up to 24 months from the date of collection, after which they are deleted or anonymized.

Call data (when you phone a restaurant that uses Lina)

The sections above cover this website. When you call a restaurant that uses Lina, the call is handled on the restaurant’s behalf, and we process information from that call so Lina can help you. This can include your phone number and name, booking details such as date, time and party size, allergy and dietary notes, any message you leave for the restaurant’s team, whether you agreed to receive text messages, and a written transcript of the call with a short automated summary. We do not keep an audio recording of the call. Lina tells you on the call that he is automated and that the call may be recorded.

We use call data to make, change and confirm your booking, to pass your message or allergy notes to the restaurant, to send texts you agreed to, and to keep the service working and secure. The restaurant you called can see the details of your call in its dashboard.

For calls, AI Zone 24 acts as a service provider to the restaurant you called: we process call data on the restaurant’s behalf and under our agreement with it. We use carefully selected service providers to handle calls: Twilio (telephony), Deepgram (speech recognition), Anthropic (the AI language model, through its business API rather than a consumer product), ElevenLabs (Lina’s voice) and DigitalOcean (hosting); outbound email goes through Resend. They may process call audio or transcripts only to provide their services to us. We do not sell personal information.

We do not use call recordings or transcripts to train AI models, and we have opted out of model-training programs with the vendors that process call audio for us. We keep the transcript and automated summary of a call for 90 days and then delete them automatically. The booking record itself — date, time, party size and what the restaurant needs to act on — is the restaurant’s own business record and is kept for as long as the restaurant needs it, unless the law requires us to keep it longer. You can ask us to delete call data about you at any time by emailing us.

We protect call data with safeguards designed to meet the New York SHIELD Act, and we will notify affected individuals of a security breach as the law requires. If we ever use technology that identifies callers by their voice, we will update this policy and meet applicable biometric privacy requirements before doing so. If you live in a state that gives you additional privacy rights, such as California, contact us to exercise them.

You can ask to access, correct or delete call data about you by emailing us or by asking the restaurant you called. We may need to verify your request, for example by confirming the phone number you called from. We will respond within 45 days. Where we hold the data on a restaurant’s behalf, we may pass your request to that restaurant.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing hello@aizone24.com. We will confirm your request and act on it within a reasonable time.

Privacy Policy