AI Disclosure

You're talking to an automated system

Lina is an AI voice agent, not a person. Lina never presents himself as a human.

Lina is designed to identify himself as an automated assistant at the start of every call, before asking for any personal details. If you would rather not speak with an automated assistant, you can end the call and contact the restaurant another way.

Recording and transcripts

Lina tells you at the start of the call that the call may be recorded, alongside his automated-system disclosure. On the restaurant service described here, we do not keep an audio recording of your call. We keep a written transcript and a short automated summary, and both are deleted automatically after 90 days. The booking or message itself stays with the restaurant as its own business record.

The recording notice is given at the start of the call. If you do not want the call recorded or transcribed, you can end the call and contact the restaurant another way. Transcripts are used to provide the service to the restaurant (for example, to confirm bookings and pass on messages), to review quality and resolve disputes, and to keep the service secure and working. We do not use call recordings or transcripts to train AI models. Our Privacy Policy explains how long we keep call data and how to ask us to delete it.

Answers come from verified restaurant data only

Lina answers questions using only the menu, hours, policies, and other details a restaurant has verified and provided to us. Lina is designed not to guess or invent information, and to tell a caller when something is outside what the restaurant has confirmed.

Automated systems can make mistakes. For anything important, such as prices, allergens or special requests, please confirm directly with the restaurant. Each restaurant is responsible for the accuracy of the information it provides to us.

Allergies and dietary needs

Lina can note allergies and dietary needs with a booking and flags every allergy for restaurant staff to confirm. Lina cannot confirm that any dish is safe for an allergy. If you have a food allergy, please speak with the restaurant directly.

Allergy and dietary notes are passed to the restaurant as information only. Neither Lina nor AI Zone 24 can guarantee that any dish is free of an allergen; the restaurant remains responsible for food preparation and allergen information.

Reaching a person

If Lina can’t help with your request, he connects you with the restaurant’s team where the restaurant has set that up, or takes a message — instead of guessing.

If you would prefer to speak with the restaurant’s staff, say so. Where the restaurant has given us a number to transfer calls to, Lina will connect you; otherwise he will take a message for the team. Lina will not promise a transfer he cannot make. If you are deaf, hard of hearing, or have a speech disability, you can reach the restaurant through the free Telecommunications Relay Service by dialing 711, or email us and we will pass your request to the restaurant.

Text messages

We only send SMS messages, such as a reservation confirmation or reminder, to a phone number after the caller has explicitly agreed on the call to receive them. Reply STOP to any message to opt out at any time, or reply HELP for assistance.

Texts sent through Lina are informational, such as booking confirmations and reminders. We do not send marketing texts through Lina without your separate express written consent. Message frequency depends on your bookings. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Agreeing to receive texts is not a condition of making a booking.

Keeping call data secure

We use administrative, technical and physical safeguards designed to protect call data, including encryption in transit, access controls that limit who can see it, and separation of each restaurant’s data. No system is perfectly secure. If a security breach affects your personal information, we will notify you and the relevant authorities as required by applicable law, including the New York SHIELD Act. For calls handled on a restaurant’s behalf, we process call data as a service provider to that restaurant.

Questions

Questions about how Lina works can be sent to hello@aizone24.com.